Reliable 24/7 Water Damage Assistance
Providing round-the-clock assistance
for plumbing and property management companies.
Referring Partner Counter
As of January 6, 2026:
plumbing companies
individual plumbers
From across New England & CA have become referring partners.
Please note that the number on your cards would be your unique referral number, not (877) 355-9210, shown here for demo purposes only.
How OnCall Works
Plumbers are often the first on scene when water damage occurs. While water damage typically requires a quick, professional response, reaching a water damage restoration crew at night, on weekends, or after a storm isn't always easy.
OnCall is a 24/7 hotline that connects your customers directly with an available local water damage restoration company, any time, any day. No calling multiple companies. No answering services. No waiting for callbacks.
Every call is routed in real time to a vetted restoration company based on proximity, availability, and proven performance. If there is no immediate answer, our system simultaneously calls all available restoration companies until one picks up, ensuring your customer reaches a live professional quickly.
Frequently Asked Questions
What areas does the hotline cover?
Our hotline currently provides water damage assistance in select areas across New England and Northern California.
How reliable is the hotline?
Over 98% of the calls to the hotline are answered and over 97% are answered within the first 35 seconds.
How reputable are the restoration companies that answer the hotline?
We only route calls to established, reputable restoration companies with verified Google Business profiles. On average, these companies hold a 4.9-star Google rating with 30+ reviews each.
Why is it important to call a restoration company immediately after discovering water damage?
Mold can start growing within 24 hours after water damage affects drywall and other materials. Acting fast not only prevents further structural damage but also helps protect homeowners from potential health risks caused by mold exposure.
Can I call the hotline on behalf of my customer?
Absolutely! As long as your customer gives you the okay, you’re welcome to call on their behalf.
In what areas do you operate in?
Our hotline currently provides water damage assistance for select territories across New England and Northern CA.
What is the number to the hotline?
There is no single number to our hotline. Each partnered plumber gets issued a unique phone number to call to connect to our hotline. This unique number identifies the plumber and their area. When a call comes into our hotline, our system recognizes the unique phone number and knows which restoration companies serve that area.
Is it guaranteed that someone will be available?
While there's no absolute guarantee there will be an answer, calls to our hotline are answered by a local restoration company more than 98% of the time.
How reputable are the restoration companies that answer the hotline?
We only route calls to experienced and reputable restoration companies that have a Google My Business profile. The average collective rating of the companies we direct calls to have a 4.9 star rating on Google with an average of 30-35 reviews.
Will someone be available during weekends or after normal business hours?
Almost always.
Why would a customer call water damage hotline as opposed to looking up and calling a local water damage company?
Most the time, people probably would just look up a company and call them. Our hotline is more focused on helping customers either after 5pm, on weekend, during the holidays, or just when other companies just may be too busy (such as from a recent storm).
How fast can I get connected to a restoration company?
95% of our calls are answered within the first 40 seconds.
What happens if no one answers?
This would be very unusual but could potentially happen during the middle of the night.. if that happens, you’ll be connected with a call answering service and you’ll receive a call back from a restoration company.
Can I request a specific restoration company (or select one as a preference when available)?
If can choose to do that… talk to us on how that can be done. We’ll make it so the initial call always goes to that company. And if no answer, then we’l ring ll the other restoration companies in the area.
Can you help with mold issues caused by water damage?
We just connect the caller with a restoration company.. it’s up to the individual restoration company whether they’ll take a call specifically for mold removal, whether they bill insurance directly, perform rebuild, etc.
What’s such the hurry with calling a restoration company?
Mold can grow in as soon as 24 hours after water damage to sheetrock and other materials.
Do you guarantee the work done by the restoration companies?
Definitely not.. however we monitor satisfaction and restoration performance and we will route more calls to the better companies over time to improve satisfaction.
Can I call on behalf of my customer?
Absolutely!
Do you work with both residential and commercial properties?
Sure.
What areas do you cover?
We currently provide water damage assistance in select areas across New England and Northern California.
How reliable is the hotline?
Over 99% of the calls are answered and over 97% are answered within the first 40 seconds.
How reputable are the restoration companies that answer the hotline?
We only route calls to established, reputable restoration companies with verified Google Business profiles. On average, these companies hold a 4.9-star Google rating with 30+ reviews each.
Why is it important to call a restoration company immediately after discovering water damage?
Mold can start growing within 24 hours after water damage affects drywall and other materials. Acting fast not only prevents further structural damage but also helps protect homeowners from potential health risks caused by mold exposure.
Can I call on behalf of my customer?
Absolutely! As long as your customer gives you their permission, you’re welcome to call for them.
Interested In Becoming a Partner?
Complete the form below and our team will be in touch. You may also contact us at 877-355-9210 or [email protected].
Please note: participation in our program is by invitation only. Submissions are reviewed only for companies that have been previously contacted by our team.
Only Pay When Your Company Books An Appointment/Inspection
Reliable 24/7
Water Damage Assistance
Round-the-clock assistance for plumbing and property management companies.
Only Pay When Your Company Books An Appointment/Inspection
How OnCall Works
Plumbers are often the first on scene when water damage occurs. While water damage typically requires a quick, professional response, reaching a water damage restoration crew at night, on weekends, or after a storm isn't always easy.
OnCall is a 24/7 hotline that connects your customers directly with an available local water damage restoration company, any time, any day. No calling multiple companies. No answering services. No waiting for callbacks.
Every call is routed in real time to a vetted restoration company based on proximity, availability, and proven performance. If there is no immediate answer, our system simultaneously calls all available restoration companies until one picks up, ensuring your customer reaches a live professional quickly.
Only Pay When Your Company Books An Appointment/Inspection
Referring Partner Counter
As of January 6, 2026:
plumbing companies
individual plumbers
Frequently Asked Questions
What areas do you cover?
We currently provide water damage assistance in select areas across New England and Northern California.
How reliable is the hotline?
Over 99% of the calls are answered and over 97% are answered within the first 40 seconds.
How reputable are the restoration companies that answer the hotline?
We only route calls to established, reputable restoration companies with verified Google Business profiles. On average, these companies hold a 4.9-star Google rating with 30+ reviews each.
Why is it important to call a restoration company immediately after discovering water damage?
Mold can start growing within 24 hours after water damage affects drywall and other materials. Acting fast not only prevents further structural damage but also helps protect homeowners from potential health risks caused by mold exposure.
Can I call on behalf of my customer?
Absolutely! As long as your customer gives you their permission, you’re welcome to call for them.
Become a Partner
Fill out the form and we’ll reach out shortly.
You can also contact us at 877-355-9210 or
Please note: participation in our program is by invitation only. Submissions are reviewed only for companies that have been previously contacted by our team.
